GoldToken Help - Troubleshooting site related issues. Answers provided mostly by players.
Please read the Discussion Board Rules before participating in the discussion boards. ![]() (#5726705) Re: Dominoes
Posted by dixiegal47 on 24 Nov 2025 at 7:44PM Recently I am noticing that when I submit my move, the display on the screen shows ALL OF THE BONEYARD along with my remaining bones. I didn't recognize the pattern at first, and ignored it. Then I began to think my score was also being affected by this. Am I crazy, or has anyone else noticed this?
(#5726638) Re: Dominoes
Posted by eliphont551 on 24 Nov 2025 at 12:28PM There have been a lot of Dominoes-related posts on the discussion board Bug Reports. Try posting your game #'s there for Mecir to look into. (#5726621) Dominoes
Posted by nasher on 24 Nov 2025 at 11:30AM Am I being stupid? I can make no sense at all of what I'm seeing. I really can't tell what went on with #14955308 -- which appears to have ended prematurely. When I played my 35 at move 59, I did so in the knowledge that my opponent would be forced to pick up the last remaining tile from the boneyard... and that I then had the opportunity to offload most of my points. He seems to have picked up that tile, but then suddenly the round was ended and he got the win. Wut? Nor can I tell what's going on with #14968165 and #14968164 For both of these, we've each played one tile each, but for both games I am being shown an empty boneyard, my TWENTY tiles face-up and my opponent's remaining six tiles face down. (In both cases, my twenty tiles include other instances of the 4 or 6 I needed.) HELP! (#5723769) Animosity
Posted by Man of Steel on 16 Nov 2025 at 8:00AM In this game your previous moves are recorded down the side but there is no grid on the game board showing what these refer to. It would be helpful if a grid could be added to the game board making it much easier to follow.
(#5722170) Re: Olympic Time Control
Posted by eliphont551 on 8 Nov 2025 at 10:33PM This was posted in the The Olympiads Club Modification of the global time-out value (the 60 day clock limit) Posted by rabbitoid on 16 Oct 2025 at 10:10AM Hi, According to Tomas (Mecir ) I was mistaken in my post on the bug board, apparently it is indeed possible to modify the Global time-out of started tournaments. So to offset the damage done by the attacking hacker I asked him to modify the 60 day time-out to 67 days, an extra week should be sufficient to compensate for the annoyance. Please note: The modification modifies the 60 day time-out, it has no effect on the regular 3-day time per move. He did not bother to modify the texts in the tournaments and the games. All I see is that the value mentioned changed from the usual "1 month and 4 weeks" to "2 months". I hope he implemented what I asked, but I can't verify that he did. this is all new so I'd recommend not to test it by going deliberately over 60 days on the clock. If you find anomalies, please let me know. Hacker, please go away. There's no money to be made here. (#5722138) Olympic Time Control
Posted by Man of Steel on 8 Nov 2025 at 6:45PM I have 2 games where my opponent has exceeded the time limit by over 6 days. Should these games not have timed out by now? (#5721942) Re: four player Mexican Train
Posted by Whimjest on 7 Nov 2025 at 3:41PM I saw the error in my ways….I had to start my train first, then play the other tile on the next move if it is still open.
(#5721645) four player Mexican Train
Posted by Whimjest on 6 Nov 2025 at 2:47PM #14727344 in this game, move 216, I am to satisfy a double twelve. I have two tiles with twelve, but the game will only let me play one of the tiles and not the other. What am I missing? Or, drum roll, please. Is this a glitch?
(#5718397) Re: trade ALL tiles
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(#5718209) Re: trade ALL tiles
Posted by marcmandy on 22 Oct 2025 at 6:30PM It was a feature request that mecir put in a cuppla months ago. Just a convenient option.
(#5718120) Re: New rummikub variant
Posted by Kiwi on 22 Oct 2025 at 6:45AM Totally agree, it's not worth playing anymore. My opponent had 78 tiles and was passing on moves. Other sites have a limit on the number of tiles you can hold. That's much fairer. I won't be signing up for anymore rummikub games and the ones I have I'm going to play their tactics back. Can't have a game when nobody moves.
(#5717771) Re: Banners
(#5717751) Re: Banners
(#5717742) Re: Banners
Posted by hoof hearted on 19 Oct 2025 at 9:46PM Thank you for explaining it. I don't know of any other website that honors it's members like that.
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(#5717735) Re: Banners
Posted by LittleTree on 19 Oct 2025 at 9:33PM Those are memorials of past players whom GoldToken doesn't forget and lives in the memories of players. (#5717732) Re: Banners
Posted by hoof hearted on 19 Oct 2025 at 9:02PM I see quite a few banners from players that aren't here anymore. But it's because they died.
(#5717728) Re: Banners
(#5717722) Re: Banners
Posted by Jools on 19 Oct 2025 at 8:02PM many banners are very outdated, not sure anyone really monitors them
(#5717717) Banners
Posted by z71cat on 19 Oct 2025 at 7:22PM In my banner boulevard on my game sheet I get banners for people no longer on gold token, Like candy cane kas. Any one know why?? Just curious
(#5717375) Re: trade ALL tiles
Posted by **YANKEE ROSE*JR FRANK PAB on 17 Oct 2025 at 8:17PM Lol I think it just happened I noticed like 2 weeks ago
(#5717366) Re: trade ALL tiles
Posted by agony of deFeet on 17 Oct 2025 at 7:32PM I have not noticed it until recently, and I've been here for as long as anyone can remember ha (#5717350) Re: trade ALL tiles
(#5717326) Re: Site Performance
Posted by Rogue Trooper on 17 Oct 2025 at 12:28PM I see timing out in my future. Something is not right.
(#5717269) Re: Site Performance
(#5717234) trade ALL tiles
Posted by agony of deFeet on 17 Oct 2025 at 1:23AM I have a question, how recent was that option trade ALL tiles added to grabble and crossdown games?
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(#5717222) Re: Site Performance
Posted by Kookaburra on 16 Oct 2025 at 11:39PM Still erratic here. I am not sure it’s fixed. Are we being cyber attacked again.
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(#5717165) Re: Site Performance
Posted by hoof hearted on 16 Oct 2025 at 3:14PM I hate when I have problems on other websites but have nobody to talk to, to tell about it
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(#5717157) Re: Site Performance
Posted by hoof hearted on 16 Oct 2025 at 3:01PM They probably appreciate it though. How else would they know that we were having troubles?
(#5717146) Re: Site Performance
Posted by latenite on 16 Oct 2025 at 1:46PM Hasn't GT been around long enough such that these "glitches" are rare and quickly addressed and don't require copious user input?
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(#5717090) Re: Site Performance
Posted by littleblue on 16 Oct 2025 at 10:31AM I am finding it overall improved which is great but there are patches where it is struggling still. Word games are painful to play. But things are getting better so thank you (#5717071) Re: Site Performance
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Posted by Sundrop kid on 15 Oct 2025 at 10:33PM Still lads slow some but running faster for the most part for me
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Posted by Mad_Monkey on 15 Oct 2025 at 11:35AM Same in the UK, it took over an hour this morning just to get a game sheet up (#5716926) Re: Site Performance
(#5716921) Re: Site Performance
Posted by feeco on 15 Oct 2025 at 1:55AM It has been slow for the past week, and sometimes it crashes between moves
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(#5716817) Site Performance
Posted by TerryS on 14 Oct 2025 at 4:00PM It is probably at my end. But I was just wondering if anyone else has experienced a sluggish site lately.
(#5715424) Re: Rummikub
Posted by Eriisa on 6 Oct 2025 at 12:51PM Thanks Jools, I do use Edge on both my Windows laptop and my iPhone/iPad. Both show broken links but at least the laptop shows what the image is supposed to look like. For now I'll make my moves on the laptop. Cleaning the cache and history didn't help.
(#5714138) Re: I need some helpI
Posted by fatdaddy on 29 Sep 2025 at 6:48PM So am I - We are sorry, but you do not have the permission to view this profile (#5713849) Re: Rummikub
(#5713848) Re: Rummikub
Posted by Jools on 28 Sep 2025 at 5:32PM It may also be a compatability issue, try a different browser. GT used to have issues with edge but I thought they had been resolved.
(#5713764) Re: Rummikub
Posted by eliphont551 on 28 Sep 2025 at 12:26PM This sounds like a cache problem. Periodically clear your cache to allow your browser to function more efficiently. You should clear your cache frequently by performing a "force refresh" of the page's content. Press Ctrl + F5 simultaneously. This will perform a forced refresh of this single page to pull down all new images. That should take care of the '?' image. (#5713703) Rummikub
Posted by Eriisa on 28 Sep 2025 at 3:47AM I i’ve just come back from a long hiatus from GT, and I’m trying to play some new rummy cube variations. My problem is all the cards are not showing up. I simply have a blue square with a ? In it. I’m using Edge on my iPad. What’s going on with this? (#5713309) Thanks
Posted by tquah on 26 Sep 2025 at 8:09AM Thanks for all these replies everyone. They were all interesting to read and support and you all sure helped me out. I appreciate everyone answering my help call. You all are the best!!!
(#5713298) Re: I need some helpI
Posted by Kookaburra on 26 Sep 2025 at 5:22AM I understand people’s frustrations here but I still think this player has a visual impairment and guide dog and that’s how he keeps track of whom to challenge. I haven’t asked but it seems logical. If you don’t play checkers it won’t ever affect you. Check his games And he says he only plays checkers. Try and be a bit understanding. People are entitled to block whoever they want. Started Game Opponent(s) 26 Sep 2025 Checkers thebodywall 26 Sep 2025 Checkers CunCun77 26 Sep 2025 Checkers carokarm 25 Sep 2025 Checkers JohnAcker 25 Sep 2025 Checkers morrisjd 25 Sep 2025 Checkers Dragon65 25 Sep 2025 Checkers bomeo24 25 Sep 2025 Checkers Ziggy Zugzwang 24 Sep 2025 Checkers Lidas 24 Sep 2025 Checkers nyrs 24 Sep 2025 Checkers jonfunk 23 Sep 2025 Checkers Belfast Queen 21 Sep 2025 Checkers sef210 20 Sep 2025 Checkers astrofighter 17 Sep 2025 Checkers Wolfet410 15 Sep 2025 Checkers sef210 14 Sep 2025 Checkers game_77 7 Sep 2025 * Checkers TabbyCat 7 Sep 2025 * Checkers TabbyCat 7 Sep 2025 Checkers dadalo 5 Sep 2025 Checkers angie 5 Sep 2025 Checkers Herb 3 Sep 2025 Checkers temari 3 Sep 2025 Checkers costade 2 Sep 2025 Checkers spiritebear 1 Sep 2025 Checkers Kookaburra 31 Aug 2025 Checkers bomeo24 31 Aug 2025 Checkers Madris 31 Aug 2025 Checkers EZZ9 31 Aug 2025 Checkers The Boccia Surgeon 31 Aug 2025 Checkers ShilobC 30 Aug 2025 11 Man Ballot Diabeditor 28 Aug 2025 Checkers bdbor 26 Aug 2025 Checkers Honeybear 26 Aug 2025 Checkers dolcol (LAW-10) 25 Aug 2025 Checkers SHOTIME 12 Aug 2025 Checkers RaceMom 10 Aug 2025 Checkers Old Goat 9 Aug 2025 Checkers ladybird25 8 Aug 2025 Checkers leewisdomjr 7 Aug 2025 Checkers gadget man 7 Aug 2025 Checkers Balrog 6 Aug 2025 Checkers max 6 Aug 2025 Checkers Wolfhowl70 5 Aug 2025 Checkers smokey164 31 Jul 2025 Checkers Whimjest 30 Jul 2025 Checkers max 30 Jul 2025 Checkers Catmane 28 Jul 2025 Checkers TWOOFUS 21 Jul 2025 * Checkers trik 17 Jul 2025 Checkers macBruck 17 Jul 2025 Checkers murrsquito 16 Jul 2025 Checkers The Librarian 15 Jul 2025 Checkers sparkles43 14 Jul 2025 Checkers dolcol (LAW-10) 14 Jun 2025 Checkers Wolfhowl70 14 Jun 2025 Checkers The Viking 13 Jun 2025 Checkers Beckie B 10 Jun 2025 Checkers bookfox 9 Jun 2025 Checkers Lady Sili 9 Jun 2025 Checkers angie 8 Jun 2025 Checkers willy 29 May 2025 Checkers brees 7 May 2025 Checkers OR_Scrubber 8 Apr 2025 Checkers OR_Scrubber 1 Apr 2025 * Checkers OR_Scrubber 1 Apr 2025 * Checkers OR_Scrubber 25 Mar 2025 * 11 Man Ballot hostovich 7 Mar 2025 11 Man Ballot bookfox 24 Feb 2025 Checkers (steelbound) 11 Jan 2025 Checkers Terryjam 15 Nov 2024 Checkers hostovich 12 Nov 2024 Checkers hostovich (#5713277) Re: I need some helpI
(#5713273) Re: I need some helpI
Posted by LittleTree on 26 Sep 2025 at 1:23AM Hmmm...I'm blocked and never heard nor played with this player. How can he/she block so many players?
(#5713260) Re: I need some helpI
Posted by Jools on 25 Sep 2025 at 11:35PM You can't be blocked otherwise they couldn't invite you to a game. I'm able to see their profile 799867 & 21049H (#5713245) Re: I need some helpI
(#5713221) Re: I need some helpI
Posted by Kookaburra on 25 Sep 2025 at 9:58PM I can see the profile. It is a checker player from Ireland and I’ve chatted with this person. I don’t actually know him but seems legitimate. He appears to block anyone who doesn’t play checkers. He has a visual impairment and guide dog. My theory is that is how he tells whom to play. But just a theory.
(#5713220) Re: I need some helpI
Posted by GoldToken Support on 25 Sep 2025 at 9:54PM (#5713214) Re: I need some helpI
Posted by PattyMac on 25 Sep 2025 at 9:49PM Its like they just randomly blocked a whole lot of people in here, including myself...Automatic games go thru but you can not play a wiki game or a game he even invites you to since he has you blocked.
(#5713213) Re: I need some helpI
Posted by hoot on 25 Sep 2025 at 9:48PM Maybe I can see the profile because I accepted the game of Checkers. Just saying.............
(#5713212) Re: I need some helpI
(#5713211) Re: I need some helpI
Posted by dickfrank on 25 Sep 2025 at 9:41PM Out of curiosity I tried to find player 799867 & 21049H I was blocked. I have no idea how or why. I had no previous contact unless they have changed their userv name. I think GoldToken should look into this situation. This is not normal or in keeping with the general spirit of the site. (#5713187) Re: I need some helpI
Posted by hoot on 25 Sep 2025 at 8:12PM I had a game of checkers with them Name: 799867 & 21049H Also Known As: M U L L S, P I A R A S, Sean athair mor Send 799867 & 21049H a message Invite 799867 & 21049H to a game Add 799867 & 21049H to your friends list Ignore 799867 & 21049H Membership: Platinum Level Membership Expires: 24 August 2026 From: Ireland 🇮🇪 Age: 67 Gender: Male Joined: 9 August 2024 Last Play: 25 September 2025 Days Off: Monday and Tuesday (#5713186) Re: I need some helpI
Posted by z71cat on 25 Sep 2025 at 8:10PM It's not that they use numbers. It's why don't I have authority to view their profile? Never played them before so no reason to block me either. It's very strange.
(#5713185) Re: I need some helpI
Posted by hoof hearted on 25 Sep 2025 at 8:03PM I played a game with them. They are using numbers as their name here. I saw player here once they went by the name * and they play plenty of games. I would suggest that you don't accept the game if it makes you uncomfortable. You shouldn't worry too much because having a number instead of a name is no big deal.
(#5713182) Re: I need some helpI
Posted by z71cat on 25 Sep 2025 at 7:58PM When I tried looking up that player I get the same thing. I suspect a fake player. Ignore but hope GT does something about it.
(#5713181) Re: I need some helpI
(#5713154) Re: I need some helpI
Posted by tquah on 25 Sep 2025 at 5:57PM Yes I understand that but why. I have never played this person before who doesn't have a name.
(#5713119) Re: I need some helpI
(#5713080) I need some helpI
Posted by tquah on 25 Sep 2025 at 4:18AM I was invited to a game by some numbers and when I clicked on the numbers it says I don't have the authority to view this profile. Here is the invitation. Time Game Invitation From 3 days Checkers 799867 & 21049H what's going on? (#5711546) Re: email help
Posted by smelly feet on 18 Sep 2025 at 2:15AM Hi, Yes, I tried all that. I finally sent a message to Gold Token's help desk, and they fixed the issue. Thank you for your reply I appreciate the advice. smelly feet AKA Sheryl (#5711445) Re: email help
Posted by laura lee on 17 Sep 2025 at 1:52PM Have you tried changing it in the "Edit my account" from your profile page. In "Edit my acct" go to Account and change it there. Then hit "Finish" at the bottom of that page. (#5711360) email help
Posted by smelly feet on 17 Sep 2025 at 2:22AM Hi all, I'm trying to change my email. I've tried twice with 2 different emails. I want to change providers, but I need to change this email address first (I need to do it for a few things) HELP - I can't change, therefore I can't pay my membership. Thanks, smelly feet (Sheryl) (#5711333) Re: GAMESHEET
(#5711331) Re: GAMESHEET
Posted by murrsquito on 16 Sep 2025 at 10:02PM You gave me the clue! Thank you so much! I needed to have "Desktop Site" box checked in my phone settings for GT to be the double column, as I like. I must have, accidentally, unchecked it. If this happens, again, that's the 1st thing I'll look at. Thank you, again! (#5711330) Re: GAMESHEET
(#5711329) Re: GAMESHEET
Posted by murrsquito on 16 Sep 2025 at 9:57PM I use my phone. I don't have a computer, but you gave me an idea of something to check. Let you know if that worked.
(#5711318) Re: GAMESHEET
Posted by laura lee on 16 Sep 2025 at 8:54PM If your on a desk top or laptop.... first make sure someone didn't post something on the gamesheet that is long//big Also check and make sure the size of your page didn't change (press ctrl while turning the wheel on your mouse) (#5711317) Re: GAMESHEET
(#5711315) Re: GAMESHEET
Posted by jroyster on 16 Sep 2025 at 8:20PM Go to your GAMESHEET Select PREFERENCES (Listed under My Account in the big yellow box). Select GAMESHEET Under the heading CURRENT TIP, make sure the second box "Display the gamesheet in a single column" is NOT checked. (#5711299) GAMESHEET
Posted by murrsquito on 16 Sep 2025 at 4:59PM The display on my gamesheet went from double column, the way I like it, to single column. I have tried everything & it won't change back. Can someone, please, help me?
(#5711291) Re: Can someone answer this - I couldnt
Posted by PattyMac on 16 Sep 2025 at 3:41PM Thank you so much for taking the time to look at this for me (#5711114) Re: Can someone answer this - I couldnt
Posted by Jools on 15 Sep 2025 at 7:08PM I was going to say the same. Timeout is obviously considered a move
(#5711112) Re: Can someone answer this - I couldnt
Posted by 1karlos on 15 Sep 2025 at 7:01PM The last move was a time out made by { Player: pagaleeta } Check the time stamps between the "last move" and the previous and you will find three elapsed days. The last tiles played were by the Opponent in each case (#5711110) Re: Can someone answer this - I couldnt
(#5711103) Can someone answer this - I couldnt
Posted by PattyMac on 15 Sep 2025 at 5:57PM On The Squares Only 40 Tournament, round 1, section 6, it says pegaleeta lost games 11, 12, and 15 for timing out. I made the last move so how did i time out when it was the other players move?
(#5708949) Re: Ladder game
(#5708826) Re: Ladder game
(#5708074) Re: Picking up tiles in TrioTiles
(#5708064) Re: Picking up tiles in TrioTiles
Posted by jd91 on 28 Aug 2025 at 5:10PM Don't the tiles light up for that purpose? Anyway, it seems like it only annoys me, but thanks for all of your input. (#5708054) Re: Picking up tiles in TrioTiles
Posted by marcmandy on 28 Aug 2025 at 4:02PM In dominoes, there is a possibility of a lot of draws. In this you are limited to 3 which means you get to take note each one as you pick up. (#5708047) Re: Picking up tiles in TrioTiles
Posted by jd91 on 28 Aug 2025 at 2:43PM It just seems as if the dominoes way is better. I don't see the point of clicking pick up a tile 3 times when it could be done just once.
(#5707981) Re: Picking up tiles in TrioTiles
Posted by Jools on 28 Aug 2025 at 7:21AM As there is a maximum of 3 pickups, it doesn't seem that necessary, you would however no if if the last tile picked was playable or not
(#5707951) Re: Picking up tiles in TrioTiles
(#5707907) Ladder game
Posted by z71cat on 27 Aug 2025 at 8:04PM American Rummikub (50-point) Ladder game #14878134. I have this game with Cindy gal but she has passed away and needs to be removed from the ladder.
(#5707897) Picking up tiles in TrioTiles
Posted by jd91 on 27 Aug 2025 at 6:00PM I'm not sure if this is the correct board to post this on, but I was just wondering why you have to pick up 1 TrioTile at a time when in Dominoes it just picks up the required amount of bones at once. Surely TrioTiles would benefit from a Dominoes-style pick up function, does anyone else agree? (#5706624) Re: gamesheet
(#5706599) Re: gamesheet
Posted by Chimera on 21 Aug 2025 at 6:07PM Thank you for your help. I sent the message with my email.
(#5706429) Re: gamesheet
Posted by GoldToken Support on 20 Aug 2025 at 9:31PM Hi Chimera Even if you didn't change your address lately, the database may have an old address. Send your email address to GoldToken Support and we will fix it so that the annoying message for a code number will go away. (#5706369) gamesheet
Posted by Chimera on 20 Aug 2025 at 3:09PM Why is this on the upper right of my gamesheet and how can I get rid of it? I have not changed my email. You have entered a new e-mail address and should now enter the verification code to make that new e-mail address active...... (#5692798) Re: Bye gets a token ?
Posted by Jools on 13 Jun 2025 at 10:09PM Yes does look a bit odd and I agree it's a coding error. I've seen other tournaments where the same player has got a bye almost every round (#5692648) Bye gets a token ?
Posted by JohnDerek on 13 Jun 2025 at 6:46AM In the tournament https://www.goldtoken.com/games/tournaments?st=182125 Why does Acedog who was =16th / 29 players get a token ?, If it is because he got a bye in the last round then the coding needs to be changed.
(#5691461) Re: New rummikub variant
Posted by Games Administrator on 7 Jun 2025 at 12:05PM This thread is now closed. Please continue discussions on this topic via private message. |
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