Login Problems, Slow Page Loads and Solutions
Having problems logging in? Well, you've come to the right place! Below, we list the most likely reasons that people can't get logged in, and what to do if you find one of these is stopping you from playing.
QUESTION: I forgot my password, what do I do?
QUESTION: After two tries, I get logged in, but when I click on a game, it tells me I'm not a player in that game, even though it shows my name.
QUESTION: My browser doesn't accept cookies. They're bad, aren't they?
QUESTION: My browser accepts cookies, but I'm being told that I'm not a player in my own game!
QUESTION: I use WebTV. Is this a problem?
QUESTION: I've tried everything you said, and I still can't get logged in.
QUESTION: I have a problem browsing or playing games but know I am logged in. Sometimes I could not get on to the site at all, other times I could get on the site but when I tried to browse my connection would time out.
If you are using Microsoft Internet Explorer, then open Internet Explorer then click on:
2) INTERNET OPTIONS
4) TRUSTED SITES
6) In the box where it states Add this website to the zone Type in http://www.goldtoken.com
7) Click on ADD
8) Click on CLOSE and restart Internet Explorer
You should now be able to access Gold Token.
The average site "page load" speed across the internet is 8.2 seconds. GoldToken averages 5.88 seconds (measured with a 10 mbps connection). To give you an idea where we fit into the scale of things: Google averages 4.4, and MSN 6.8 seconds. That's not to say GoldToken, or any site for that matter, won't have occational problems, bumps and burps along the way.
When the site is running fast for everyone but you, and your pages are taking forever and a day to load, follow these few tips:
There can be a couple of reasons you are experiencing extra slow pages.
The easiest solution to first try is emptying your cookies, cache and reboot. If this does not solve anything or only has minimal results, run a malware removal program. For more information about malware and how to remove it, read our info page Pop-Up Problems and Banners seen on Gamesheets.
Phone your ISP and make sure you are not toggled. Usually, an ISP will only toggle you for a day up to a week depending on the service. But sometimes, they toggle whole groups when a certain number of people are online using their services at the same time.
In Windows Task Manager, check to see how many processes are running. Under the Performance tab, you can see what these processes are doing with your memory. If you find your system is consistently using more than 50% of your available amount memory, close extra programs that might be taking up your memory, like messenger services, music programs, and instant gaming programs. These in particular are big memory hogs. After closing unneeded programs, reboot and start fresh to release reserved memory for them. If you must have these extra programs running while online, consider purchasing more memory.
Clean up your computer files and Defrag. If you have so many files taking up space on your hard drive, it can considerably slow your system down. There is no set rule on the amount of space to have available as hard drives come in many sizes, but be reasonable. If you have a 20 gig hard drive and have filled 18 gigs, you are only allowing 2 gigs for the virtual memory needed by windows to run smoothly. Defragging helps your system find files faster so runs quicker. Much like an oil change for your car, you should defrag on a semi regular basis even if you do not add more files to your system. Windows is always updating and adding files, downloading email etc.
Internet Explorer 7 & 8 are problem browsers and both have difficulty working on many websites. If you are having problems, try clicking the Compatibility View toolbar button to display the website as viewed in Internet Explorer 7, which will correct display problems like misaligned text, images, or text boxes. This option is on a per site basis and all other sites will continue to display with Internet Explorer 8 functionality. When you click on the Compatibility View button for a site, you donít need to do it again as the next time you visit that site the browser will show it in compatibility mode. If for some reason youíd like to go back to browsing with Internet Explorer 8 functionality on that site, simply click the Compatibility View button again.
The latest IE10 browser suffers far fewer issues than IE8 or IE7...both of which have multitudes of issues, but you do have to have Windows 7 or 8 to load it at this time...try IE9 if you have XP or Vista. Another option is using Chrome, a great browser for lack of issues and it's hefty speed. https://www.google.com/intl/en/chrome/browser/
If it is a one time thing and all of a sudden, the site pages are extra slow, check with our GoldToken Support team. They can run a database check to make sure GoldToken is running at it's best.
If you continue to have problems, you can also run a traceroute, and send the copy and pasted results to our support team, GoldToken Support so we can forward them to our hosting company.
Click this link to learn [ How to run a traceroute ] to see if there are any connection problems.
QUESTION: The login page says you have cell phone support. Do you have to go to a special URL to get a scaled down version of the web site? I can see the main website, but its the same content as my computer screen, so nothing really fits on my cell phone screen.
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